Before buying online here are a few pointers to stop any problems arising. Many tips are the same as buying from shops such as
. Shop around, you may always find a better deal at the next shop or site
. Use retailers and services you know about or ones that have been recommended
Extra things to remember when shopping online
.Do not be fooled by a website
.Make sure the trader has name address and telephone number where they are contactable
. Do not assume the company is based in the UK check it out
.Take into account shipping postage and packing costs
.Always check the website is secure this will show as a padlock at the bottom of the web page never process a payment on a web page that does not offer security
.Check the company as a privacy statement this will explain what they will do with your personal details
.Your usual consumer rights apply to buying online
.In the EU if your credit or debit card is used fraudulently the card issuer will have to refund you
. When spending over £100 pounds on one item your credit card insures this purchase
.In most cases online stores will allow a cooling off period remember this
.Always print a copy of your order and acknowledgement
.Items must be delivered within 30 days unless other wise agreed
.Buying from abroad check technical standards, delivery charges and taxes
.Buying in the EU VAT is handled by the supplier
. Data protection and unwanted emails you have the right to object
. Your high street rights still apply i.e. goods must be of a satisfactory quality
. Adverts and descriptions must not be misleading
.With auctions from private seller’s buyer beware
.If problems do arise always seek advice from the supplier of your goods. Any good retailer will answer any queries and advice there returns policy.
Follow these tips know the risks and enjoy the freedom of online shopping.



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