IVE JUST BEEN READING ONE OF THESE GUIDES AND SEEN SOMEONE WAS COMPLAING ABOUT MONEY BEING REFUNDED BY PAYPAL WHEN THE ITEM WAS RETURNED USED AND DAMAGED.

ANYWAY MY STORY IS SIMLAR EXEPT MY ITEM NEVER GOT RETURNED I SOLD A SILVER BOOT SPOILER FOR A RENAULT MEGANE SPORTS COUPE TO  janie17170 THE TOTAL INCLUDING POSTAGE WAS ABOUT £48 THAT WAS PAID INTO MY PAYPAL ACCOUNT BY THE BUYER I POSTED THE ITEM OUT A FEW DAYS LATER THEN I GOT A COMPLAINT FROM THE BUYER SAYING IT WASNT IN GOOD CONDITION AS DESCRIBED BUT IM QUITE SURE IT WAS SO I WASNT HAPPY REFUNDING FOR THIS ITEM SO SHE OPENED UP A DISPUTE WITH PAYPAL I PUT MY STORY FORWARD SAYING IT WAS AS DESCRIBED BUT THEY SETTLED IN HER FAVOUR AS LONG AS SHE RETURNED THE SPOILER TO ME I WASNT HAPPY BUT WHAT COULD I DO.

ANYWAY AT THE TIME IT WAS DELIVERED BACK TO ME I WAS ON HOLIDAY FOR 2 WEEKS SO WHEN I GOT BACK AFTER A FEW DAYS LATER I WENT TO COLLECT THE ITEM FROM THE POST OFFICE BUT IT HAD BEEN RETURNED TO THE SENDER AND OF COURSE SO HAD MY MONEY SO NOW IM £48 DOWN AND I NEVER GOT BACK MY ITEM I TOLD PAYPAL ABOUT THIS BUT THEY DIDNT WANT TO KNOW SO IM SURE U WILL AGREE THIS IS OUT OF ORDER AS PAYPAL ALWAYS SEEM TO SIDE WITH THE BUYER.

BUT SAYING THAT I PURCHASED 2 FOOTBALL SHIRTS FROM A SELLER IN THAILAND AT CHRISTMAS TIME I PAID IN TOTAL ABOUT £33 FOR THEM THEN THE SELLER WAS SUSPENDED FROM EBAY I OPENED A DISPUTE WITH PAYPAL THEY SIDED IN MY FAVOUR BUT THERE WAS NOTHING THEY COULD DO TO GET MY MONEY BACK SO THATS £33 AND £48 IM OUT OF POCKET WITH THEM NOT TO MENTION ALL THE FEE,S THEY CHARGE U AS FOR CUSTOMER SERVICE WELL WHAT CUSTOMER SERVICE . I HOPE PAYPAL SEE THESE GUIDES AND WILL CONSIDER CHANGING THERE POLICIES AND I HOPE THIS WILL HELP MY FELLOW EBAYERS

AND A THANKS TO janie17170 FOR RIPPING ME OFF I HOPE SOMEONE ELSE DOES THE SAME TO U .....